There is a lifetime warranty on all bellicon frames; 5 years for all mats, and 1 year for the bungee cords. When the time comes to order replacement bungees, you will receive a new 1-year warranty on the new set. The full replacement set is $85 and the actual replacement of the cords takes about 10 minutes and doesn't require any tools. Here's a video how to exchange out your bungees!
If there is ever a problem with your bellicon frame, mat, or bungees within your warranty time-frame, please contact us via email at firstname.lastname@example.org or use this contact form. Please be sure to include a photo of the damaged item.
We'll work to fix the issue with you, and provide steps to help you with the problem. If the problem is determined to not be fixable, we will issue a full replacement, provided that the user has not violated the Safety Instructions.
For more information, please refer to our Terms and Conditions.